FAQS

Is an account required to make an order?
No, you can also place an order as a guest. However, having an account with us has its advantages:
brisk checkout process
Access your order history and progress with simplicity.
Receive updates describing our most recent merchandise and deals

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, Discover, and American Express.

How reliable is the online transaction?
When making an online purchase with your credit card, all of the data you provide is entered into an SSL-secured web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction are validated and accepted. We do not retain your credit card details on our systems.

What are the terms of exchange?
Our commerce is conducted entirely in US currencies. Your order total will be calculated based on the exchange rate in effect on the date your card issuer processes the transaction if your credit card is denominated in a different currency.

How can my shipping address be configured?
Since our website and service are based on the English language, you must enter all information, including punctuation, using the English manner. If certain letters in your address contain non-English letters, it is recommended that you replace them with their English equivalents. For example, “?” can be replaced by “c.”

Could I change my shipping address after placing an order?
Please keep in mind that once your order has been completed and shipped, your mailing address cannot be modified. Please change your shipping address to your permanent residence instead of your vacation home, as we are unaware of the length of time the departure point’s customs office will hold the package.

How long will the delivery process take, and how can I track the shipment?
The delivery time depends on the chosen transportation method. Once your order has shipped. In the majority of cases, the initial phase of cargo ship construction will last from weeks to months. In addition, you will not receive the tracking number until the shipment has arrived at the facility. We won’t be accountable for any delays caused by your the nation’s customs office.

What Should I Do If Items Are Missing From My Order?
If you are still lacking something, kindly email us at cs@soundstackpro.com.